Shipping & Returns

SHIPPING

Regular shipping is free on all items on orders over $75.
All pre-made, in-stock items ship within 24 hours of purchase.

All made-to-order items will ship within 24 hours of completion. Most items are done within about a week.  Teddy bears are completed within about 2 weeks.  

Expedited shipping is available for an additional fee.

RETURNS

Purchasing Regular Merchandise

Merchandise for sale on this website that is provided to Cheerdocious by a third party in “ready to use” form is subject to the following policies:

• Returns, Exchanges, Refunds of full-price merchandise excluding custom, hand-made, or hand-sewn items, may be made with advance authorization from Cheerdocious.
  Simply email cheerdocious@gmail.com letting us know the problem and how we can best assist you.
• Close Outs and items marked “all sales final” may not be returned or exchanged.

Purchasing Custom Merchandise

Many items on the website are custom, made to order, including but not limited to:  Shouter Wear cheer shoe covers;  custom bags; bling caps; towel wraps; handcrafted teddy bears (spirit bears, sports bears and etc); matching doll uniforms, leotards, dance outfits. Please review the refund/exchange policy on each of the items below.

Designs, logo’s and materials supplied by you to us in connection with an order are the responsibility of you as the customer. Make sure you own or have permission to use, the materials supplied to us. By placing an order you agree to hold Cheerdocious and its owners/employees harmless from any claims of improper use of the materials supplied by you for the creation of custom merchandise.

Custom Bling Caps

Caps are made to order and have custom logos/designs. There is no return or exchange on these items.

Shouter Wear Cheer Shoe Covers

Shoe covers are custom made to order based on the size (length of sole in inches from heel to toe) so please make sure to measure correctly. Basic black and zebra shoe covers in new condition may be exchanged with advance authorization. Just email cheers@Cheerdocious.com to let us know.

There are no refunds, returns, or exchanges on custom colors & styles.

Product guarantee:  The shoe covers have a replacement guarantee for one full year from the date of purchase. If the cheer shoe cover splits or wears out within 12 months of purchase we will remake the same type/size and replace them.  Contact us for return authorization: cheerdocious@gmail.com

EssenTriTote

The monogram/logo bags are made to order and cannot be returned. The bags that are simple color combinations without logos/monograms may be exchanged.

Custom Teddy Bears

Spirit bears, sports bears, memory bears & print bears are all custom made. Generic patterns and sports bears may be returned in new condition for a refund or exchange with advance authorization. Spirit bears and memory bears are not eligible for return or exchange. All sales on these items are final.