If you have questions before you buy you’ll find the answers here.
If your question isn’t answered below, please complete the form on my contact page. For a prompt answer, send us a message via Facebook or give me a call (316) 285-0644
New order shipping estimates for single orders (multi item orders take longer – contact me for shipping estimate) 316-285-0644 (evenings/weekends are best time to reach by phone):
- Shouter Wear Cheer Shoe Covers: 5 to 7 business days
- Spirit Bears: 2 – 3 weeks, a few days more if there is a new logo set up & during cheer season. For more info on ordering bears, click here!
- Shove It bags: 7 to 10 business days
- Seat Savers: 7 to 10 business days
- Custom Caps: 2 – 3 weeks, a few days more if there is a new logo set up
- Beanies: 5 to 7 business days
Please allow a few additional days for new orders involving team logo / design set up. Orders placed after October 1 thru March 31 will take about 3 to 5 additional days because of peak cheer season – if you need your item faster please select the “rush” option.
What if I need my order by a certain date?
Please contact us before placing your order to be sure we can make your deadline.
What colors do you have?
Please visit the color swatches to see available colors / fabrics. It’s not a full list so if there is something special you were looking for, contact me.
Determine your exact beanie size by measuring your athlete’s head circumference in inches. All fabric is pre-washed prior to cutting pattern to assure that it won’t shrink.
- Youth Small (YS) = 19″ head circumference
- Youth Medium (YM) = 20″ head circumference
- Youth Large (YL) = 21″ head circumference
- Adult Small (AS)= 22″ head circumference
- Adult Medium (AM)= 23″ head circumference
- Adult Large (AL)= 24″ head circumference
- Adult X Large (AXL)= 25″ head circumference
What if my order is wrong when I receive it? (size, color, etc.)
We really want you to be happy with your purchase. If your order isn’t as you requested, please contact us immediately by phone or email! We will promptly do what it takes to make things right.
All cheer shoe covers are made to order based on the information you provide.
Part of the way the shoe covers stay on is the snug fit around the cheer shoe. To get the correct fit on shoe covers it’s best to measure across the bottom of the shoe from heel to toe. That measurement in inches is the way we size the shoe covers. We want to be sure that the bottom of the shoe covers matches up to the bottom of the shoes. Here are a couple of photos showing ways to measure correctly:
NOTE: Do not “size up” (to allow for growth or future shoe size) – cheer shoes generally only have 1/4″ difference between sizes. Purchasing shoe covers that are larger than the actual measurement could cause the uppers to wear out prematurely. Shoe covers that are larger can also become a tripping hazard.
What are the soles made of? Can they be worn outside?
One of the most common questions I receive is about the soles of the shoe covers. They are waterproof – made for wet situations. They have an embossed tread. They meet ADA slip-resistant requirements. And they will most likely outlast the rest of the shoe cover – they are that sturdy!
Just like other shoes, they may slip on a smooth wet surface. That’s why you see those “caution wet floor” signs in the venues.
For further protection, I recommend using waterproofing on the fabric uppers to make them more resistant to dirt and water. Of course, if necessary, you can wash these in cold water and air dry.
What if I change my mind and want a refund?
The vast majority of our products are custom, made to order based on your requests (colors, fabrics etc). Custom-designed/sewn items (hats, t-shirts, bags, bears, shoe covers, monogram towels and etc.) are non-refundable.
Regular merchandise (snoozies, spirit sleeves, unused candles, jewelry etc) may be returned in original, unused condition for a refund. Contact us in advance for approval.
Is there a guarantee for your products?
When you buy from Cheerdocious you can be assured that we take every measure possible to be sure your items will last. However, the majority of items we sell are handmade. This does not mean they are of lesser quality, in fact, they are most likely of higher quality because of the attention to detail. But if your purchase does not withstand normal wear and tear please contact us for advice/repair or replacement.
Shoe covers are guaranteed for a full year against normal wear and tear and will be replaced with the same shoe style/color when necessary. Contact us in advance for return approval and instructions.
What do you do with my information?
The information we collect on the website is for ordering purposes only. We do not share your information with any other person or company. We do not store payment information of any kind on our server. Your personal information is safe with us!
*Designs, logo’s and materials supplied by you to us in connection with an order are the responsibility of the you as the customer. Make sure you own or have permission to use, the materials supplied to us. By placing an order you agree to hold Cheerdocious and its owners/employees harmless from any claims of improper use of the materials supplied by you to us and you agree to all our website/purchase terms.
What about American Girl doll uniforms?
I discontinued doll outfits when I took on this business venture in April 2016. And recently the Supreme Court has decided that Varsity and other companies that make cheer uniforms own the copyright so making replicas is now not possible under the law. While I might choose to make doll outfits in the future, they will be warm-ups, practice outfits and etc. that are not exact replicas but in the team colors with team logos.
All photos on the website were taken by and are the property of Cheerdocious. This includes photos in blog posts and products. These photos are copyrighted to Cheerdocious and the individual parent photographer. While we encourage sharing of our product images via social media when linked back to Cheerdocious, any use of photos depicting athletes outside of Cheerdocious is prohibited.